Privacy Policy - Mezaj HVAC Services

At Mezaj HVAC Services, we are dedicated to safeguarding your privacy and securing your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website (hvacservicesksa.com) or engage with our HVAC services in Riyadh, Saudi Arabia. By using our website, you consent to the practices described in this policy.

1. Information We Collect

As trusted HVAC experts in Saudi Arabia, we collect the following types of information to provide exceptional service:

• Personal Information: When you request HVAC installation, repair, or maintenance, we may collect your name, email address, phone number, and address.
• Non-Personal Information: We gather non-identifiable data such as browser type, IP address, and website navigation patterns to improve user experience.
• Service-Related Information: Details about your HVAC system or service requests to deliver tailored air conditioning and heating solutions.

2. How We Use Your Information

We use your information to deliver high-quality HVAC services in Riyadh, including:

• Providing and enhancing our air conditioning, ductwork, and ventilation services.
• Responding to inquiries, scheduling HVAC appointments, and processing payments.
• Sending promotional offers or maintenance reminders (with your consent).
• Analyzing website usage to optimize functionality and user experience.
• Complying with legal obligations and protecting our business interests.

3. How We Share Your Information

We do not sell or rent your personal information. As leading HVAC professionals in Saudi Arabia, we may share your data only in the following cases:

• With trusted service providers (e.g., payment processors) who assist in delivering our HVAC services, under strict confidentiality agreements.
• When required by law, such as to comply with legal processes or government requests in Saudi Arabia.
• To protect the rights, safety, or property of Mezaj HVAC Services, our customers, or the public.

4. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse, ensuring your confidence in our HVAC services. However, no online system is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience. Cookies help us analyze traffic and personalize content for users seeking HVAC solutions in Riyadh. You can manage cookie preferences through your browser settings.

6. Your Rights

As our valued customer, you have the right to:

• Access, update, or delete your personal information.
• Opt out of promotional communications at any time.
• Request details about how your data is used.

Contact us to exercise these rights or learn more about our data practices.

7. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices. We recommend reviewing the privacy policies of any linked websites before engaging with them.

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements in Saudi Arabia. The updated policy will be posted on this page with the effective date.

9. Contact Us

For questions or concerns about this Privacy Policy or our data practices for HVAC services, please contact us:

Mezaj HVAC Services
Industrial City, Al Sina'iyah, Riyadh, Saudi Arabia
Phone: +966 54 218 4759
Email: info@hvacservicesksa.com
Office Hours: Monday–Thursday, Saturday, 8am–6pm